Help Center

Getting Started with Moya

Creating Your Account

To get started with Moya, download the app from the Google Play Store and create an account:

1. Choose your sign-up method: Phone number, email, or Google account
2. Verify your identity: Enter the verification code sent to you
3. Complete your profile: Add your name and basic information
4. Set your location: Allow location access to find nearby services

Understanding the Interface

• Home: Browse popular services and search for what you need
• Map: View service providers on a map based on location
• Messages: Manage conversations with service providers
• Profile: View and edit your account information

Finding Services

Browsing Categories

Services are organized into categories for easy browsing:

• Home & Repair (plumbing, electrical, carpentry, etc.)
• Education & Tutoring
• Personal Services (beauty, health, fitness)
• Professional Services (legal, accounting, consulting)
• Technology & IT
• And many more!

Using Search & Filters

Narrow down results to find exactly what you need:

• Search: Enter keywords describing the service you want
• Location: Set your location or search radius
• Price Range: Filter by your budget
• Rating: Show only highly-rated providers
• Availability: Find providers available now or on specific days
• Remote Services: Filter for services that can be provided remotely

Reading Service Profiles

Each service profile includes:

• Service Description: What the provider offers
• Pricing: Hourly rates or fixed prices
• Portfolio: Examples of past work (if available)
• Experience: Work history and qualifications
• Reviews: Feedback from previous clients
• Availability: When the provider is available
• Service Area: Where they provide services

For Service Providers

Creating Your Work Profile

Stand out to potential clients with a complete professional profile:

1. Go to your Profile and tap "Create Work Profile"
2. Add a professional photo: Use a clear, professional image
3. Write a compelling bio: Describe your expertise and what makes you unique
4. Select your languages: Add all languages you speak
5. Set your location: Where you provide services

Creating Service Listings

Each service listing should include:

• Clear title: "Professional House Cleaning" not just "Cleaning"
• Detailed description: What's included, your approach, specializations
• Category & subcategory: Help clients find you
• Skills: List relevant skills (1-10 skills)
• Service-specific details: Fill out category-specific fields
• High-quality photos: Show your work (up to 5 images)
• Portfolio items: Showcase specific projects (optional)
• Competitive pricing: Research similar services in your area
• Service area: Location and travel radius, or mark as remote
• Availability: Days and hours you're available
• Experience & qualifications: Add work history, education, certifications

Getting Verified

Verified services build more trust and get more clients:

• Complete all sections of your profile thoroughly
• Add multiple portfolio items showing your work
• Include relevant certifications or licenses
• Submit your service for verification review
• Our team will review within 3-5 business days

Best Practices for Success

Communication Tips

Messaging Service Providers

When you find a service you're interested in:

1. Tap the "Message" button on their profile
2. Introduce yourself and describe what you need
3. Ask about pricing, availability, and any specific requirements
4. Share photos if relevant (e.g., what needs to be repaired)
5. Agree on price, timeline, and payment method before starting

Communication Best Practices

• Be clear and specific: Explain exactly what you need
• Ask questions: Clarify anything you're unsure about
• Be respectful: Professional communication goes both ways
• Respond promptly: Don't leave providers waiting
• Keep records: All agreements in chat are documented

Features Available in Chat

• Send text messages
• Share photos and documents
• View message delivery and read status
• Search within conversations
• Access provider profile and service details

Managing Your Account

Profile Settings

Update your personal information anytime:

• Profile picture
• Display name
• Contact information (phone, email)
• Location preferences
• Language preferences

Linking Accounts

You can link multiple authentication methods:

• Phone number
• Email address
• Google account

This allows you to sign in using any linked method and ensures you don't lose access if one method becomes unavailable.

Notification Settings

Control what notifications you receive:

• New messages
• Service inquiries (for providers)
• Review notifications
• App updates and announcements

Privacy Controls

• Control who can see your profile
• Manage location sharing
• Download your data
• Delete your account

Safety & Trust

Staying Safe on Moya

Verifying Service Providers

Before hiring a service provider:

• Check their verification status
• Read reviews from other users
• Review their portfolio and experience
• Ask for references if needed
• Discuss pricing upfront
• Trust your judgment

Reporting Issues

If you encounter problems:

• Inappropriate behavior: Report immediately
• Fake profiles: Help us maintain quality by reporting
• Scams or fraud: Contact support urgently
• Quality issues: Try to resolve with the provider first, then contact us if needed

Report issues to: support@neotechnologiesplc.com

Payment Safety

All payments are arranged directly between you and the service provider. Best practices:

• Agree on the total price before work begins
• Get a written estimate for larger jobs
• Pay only when satisfied with the work
• Use secure payment methods
• Keep receipts and records