Privacy Policy

Moya is operated by Neo Technologies PLC. We are committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal information.

1. Information We Collect

1.1 Information You Provide

When you create an account or use Moya, you may provide:

• Account Information: Name, email address, phone number, profile picture
• Profile Information: Professional bio, skills, languages, location, portfolio items
• Service Information: Services you offer, pricing, availability, work experience
• Communication Data: Messages you send to service providers through our platform
• Reviews and Ratings: Feedback you provide about services

1.2 Information Collected Automatically

When you use Moya, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages viewed, features used, time spent in the app
• Location Data: Approximate location (only when you grant permission) to show nearby services
• Log Data: IP address, browser type, access times, app crashes

1.3 Information from Third Parties

When you sign in with Google, we receive:

• Your email address
• Your name and profile picture
• Google account ID (used only for authentication)

We do not access: Your Google contacts, calendar, drive files, or any other data beyond basic profile information.

2. How We Use Your Information

We use the information we collect to:

• Provide Our Services: Enable you to search for services, create service listings, and communicate with other users
• Personalize Your Experience: Show you relevant services based on your location and preferences
• Send Notifications: Alert you about messages, service inquiries, and important updates
• Improve Our Platform: Analyze usage patterns to enhance features and fix issues
• Ensure Security: Detect and prevent fraud, abuse, and security incidents
• Communicate with You: Send service-related announcements and respond to your requests
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests

3. How We Share Your Information

We do not sell your personal information. We only share your information in these limited circumstances:

3.1 With Other Users

When you create a service listing or contact a service provider:

• Your name and profile picture are visible to other users
• Service providers can see your messages and contact information when you initiate a conversation
• Your reviews and ratings are publicly visible

3.2 With Service Providers

We work with trusted third-party companies that help us operate Moya:

• Google (Firebase): Authentication, push notifications, analytics
• Cloud Hosting: Secure data storage and app infrastructure
• Communication Services: SMS verification and email delivery

These providers are contractually obligated to protect your data and only use it for specified purposes.

3.3 For Legal Reasons

We may disclose your information if required by law or if we believe it's necessary to:

• Comply with legal obligations or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse
• Protect the safety of our users

3.4 Business Transfers

If Moya is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Your Rights and Choices

You have the following rights regarding your personal information:

4.1 Access and Portability

• Request a copy of all personal data we hold about you
• Download your data in a commonly used format

4.2 Correction

• Update your profile information at any time through the app
• Request correction of inaccurate data

4.3 Deletion

• Delete your account and all associated data through app settings
• Request deletion by contacting our support team
• Note: Some information may be retained for legal or security purposes

4.4 Location Data

• Control location permissions through your device settings
• Disable location access at any time without affecting core functionality

4.5 Marketing Communications

• Opt out of promotional emails and notifications
• Manage notification preferences in app settings

4.6 Revoke Google Authentication

• Disconnect your Google account from your Moya profile at any time
• Manage Google permissions at myaccount.google.com/permissions

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Access Controls: Strict internal policies limit who can access your data
• Secure Infrastructure: Our servers and databases use advanced security protocols
• Regular Audits: We conduct security assessments to identify and fix vulnerabilities
• Password Protection: Passwords are securely hashed and never stored in plain text

While we take reasonable precautions, no system is 100% secure. Please use strong passwords and protect your account credentials.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Most data is deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Anonymized Data: Usage statistics may be retained in anonymized form for analytics

7. Children's Privacy

Moya is not intended for users under the age of 15. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Moya operates primarily in Ethiopia. Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Third-Party Links

Moya may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you through the app or via email
• Request your consent for material changes if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Google OAuth Specific Information

12. Contact Us

13. Your Consent

By using Moya, you consent to this Privacy Policy. If you do not agree with this policy, please do not use our services.

Thank you for trusting Moya with your information. We are committed to protecting your privacy and providing you with a safe, transparent platform to connect with local service providers.