Data Deletion Instructions

At Moya, you have full control over your personal data. This page explains how to delete your account and what happens to your data when you do.

1. What Gets Deleted

When you delete your Moya account, the following information will be permanently removed:

• Your profile information (name, email, phone, profile picture)
• All service listings you've created
• Your work experience, education, and certifications
• Portfolio items and images you've uploaded
• Your reviews and ratings (both given and received)
• All messages and conversations
• Your search history and preferences
• Location data and service area settings

2. What May Be Retained

For legal, security, and operational reasons, some data may be retained for a limited period:

• Transaction Records: Kept for legal compliance (typically 1-3 years)
• Anonymized Analytics: Aggregated usage data without personal identifiers
• Legal Holds: Data subject to legal preservation requirements
• Backup Systems: May persist in backups for up to 90 days before automatic deletion

3. How to Delete Your Account

Method 1: In-App Deletion (Recommended)

1. Open the Moya app on your device
2. Navigate to Settings: Tap your profile icon → Settings
3. Account Settings: Scroll down to "Account Settings" section
4. Delete Account: Tap "Delete Account"
5. Confirm Your Identity: You may be asked to re-enter your password
6. Read the Warning: Review what will be deleted
7. Confirm Deletion: Tap "Yes, Delete My Account"
8. Verification: You'll receive a confirmation email/SMS

Method 2: Email Request

If you're unable to access the app, you can request account deletion via email:

In your email, please include:

• Your full name as registered on Moya
• The email address associated with your account
• The phone number associated with your account (if applicable)
• A brief statement: "I request the deletion of my Moya account and all associated data"

4. Deleting Google Sign-In Data

If you signed up using Google, you should also revoke Moya's access to your Google account:

1. Go to Google Account Permissions
2. Find "Moya" in the list of connected apps
3. Click "Remove Access"
4. Confirm the removal

Note: This only removes Moya's access to your Google account. To delete your Moya data, you must still follow the account deletion steps above.

5. Before You Delete

Download Your Data First

Before deleting your account, you may want to download a copy of your data:

1. Open Moya app → Settings
2. Go to "Privacy & Data"
3. Tap "Download My Data"
4. You'll receive an email with a download link within 24 hours

6. What Happens After Deletion

• Immediate: Your account is deactivated and you can no longer log in
• Within 24 hours: Your profile and services are removed from public view
• Within 7 days: Your personal data is deleted from our active servers
• Within 90 days: Your data is removed from all backup systems

7. Canceling a Deletion Request

If you change your mind, you have a limited time to cancel:

• In-App Deletions: Can be canceled within 24 hours by contacting support
• Email Requests: Can be canceled before we confirm the deletion

After the cancellation window, account deletion cannot be reversed.

8. Impact on Other Users

When you delete your account:

• Service Listings: Your services will be removed from search and become unavailable
• Conversations: Other users will see "User Deleted" in place of your name in old conversations
• Reviews: Reviews you wrote will be removed; reviews of your services will also be deleted

9. Creating a New Account

After deleting your account, you can create a new Moya account at any time. However:

• Your previous data will NOT be restored
• You'll need to set up your profile and services from scratch
• You may need to use a different email/phone if you deleted within 30 days

10. Questions or Problems?

11. Your Rights

Under data protection regulations, you have the right to:

• Request Deletion: Delete your data at any time (as described above)
• Access Your Data: Request a copy of all data we hold about you
• Correct Your Data: Update inaccurate information
• Port Your Data: Receive your data in a machine-readable format
• Object to Processing: Object to certain uses of your data

For more information about how we handle your data, see our Privacy Policy.